Refunds and Exchanges

At Pretty Little Decals, our goal is to ensure that you are completely satisfied with your purchase. We understand the importance of choosing the right decor for your space, and we encourage our customers to select their items carefully. Given the personalised nature of our products, please review our policy regarding refunds and exchanges below

No Refunds or Exchanges:

  • We do not offer refunds or exchanges on any wall stickers. We advise our customers to review their selections thoroughly before making a purchase.

Faulty Items:

  • In the rare event that you encounter an issue with your item, please reach out to us within 10 business days of receipt. For products arriving faulty or missing items, please inform us within 10 business days at the provided email address. To expedite the process, include your full name, order number, a detailed description of the item, and photographs showcasing the damage.
  • Should you contact us beyond the 10-day window, we are not obligated to offer a refund or replacement.
  • After assessing the situation, we will either refund the purchase price or provide a replacement, as appropriate.

Damaged Items During Transit:

  • If your item has been damaged during transit, please notify us within 10 days of receipt at hello@prettylittledesigns.com.au. Include your order number and photographs of the damage.
  • We will assess each claim individually and work with you to resolve the issue, either through a replacement or a refund.

Wall Decals Orders:

  • We recommend ordering a sample to test the colour and compatibility with your wall before committing to a full purchase.
  • Refunds or exchanges for wallpaper due to 'change of mind' or ordering mistakes will not be provided.

Additional Information:

  • Our policy aims to be fair and transparent. We reserve the right to refuse a return or exchange if the item has been used or if the return request does not meet our policy requirements.
  • Please ensure that you check your order upon arrival and before use.

We appreciate your understanding and cooperation. Should you have any questions or need further clarification regarding our returns policy, please feel free to contact us.